FAQ

We are located with our stall at the festival market area, sometimes we are located in the camping ground. This information can be provided by a festival representative or will be noted on your rental agreement.
During the festival, we are available at the phone number listed at contact us
Deposits are taken on all rentals. See terms and conditions for more information.
Deposit levels as below:

  • up to 26 € rent fee… 15 € deposit
  • 26 € – 101 € rent fee … 40 € deposit
  • 101 € – 181 € rent fee …  60 € deposit
  • 181 € – 381 € rent fee …  120 € deposit
  • 381 € and above …  280,00 € deposit
    After return of the rented equipment and confirmation of its good condition, deposit paid on line, will be returned to the lessee within 14 working days. Deposit paid in cash, returns at the time of checkout.
    If the deposit is to be returned to a different person or account please say it be4.
Deposits are taken on all rentals, see terms and conditions for more information.
The deposit can be paid along with the online order or paid in cash on site, a deposit is required before equipment will be disbursed.

The deposit will be returned the same way it was paid, meaning if you have given your deposit via PayPal that is how you will receive it back. Cash, then cash.

Deposits paid online will be returned within 14 business days from the end of the rental period.

The equipment must be returned in the same condition you received it, packed or folded as appropriate.
The equipment should be returned to the location where it was picked up, unless otherwise agreed in advance.

Please let us know if the tent or any other gear is wet, we do not charge anything for this it is just so we can dry it out and clean it properly for the next customer.

Extent of damage is determined by Utopia-Camping and/or our designated representative in the festival: Indicative fees are listed below however these are subject to the decision of our staff.
Dirt … 15,00 €
Glitter … 20,00 €
Dirt which is not washable such as defacement or ink … full price
Broken tent poles … 35-50,00 € (depending on the type of tent)
Holes which can be fixed with a patch … 15,00 €
Rips in tents … 40,00 € (up to full cost amount of the equipment in hand, depending on the damage)
Failure to return … full price
NOTE:
Please tell us if the tent is wet or moist when you packed it , we will not charge anything but we must ventilate it before using for another customer.

The rental payments are generally non-refundable. However, we understand that life happens so if you need to cancel your order please get in touch with us and we will do our best to help
Cancellations

more than 14 days (2 weeks) before the beginning of the rental period will be refunded 100%, except for any bank transfer, currency exchange, or other associated fees.
more than 7 days but less than 14 days will be charged 50% of the rental fee.
Unfortunately with less than one week notice we cannot refund payments unless there are extenuating circumstances.

You may cancel your booking at any time prior to the start of the event to cancel your booking please notify us by email, phone, or through our website contact form. Please do not consider your booking cancelled until you have received written confirmation from Utopia-Camping.

The equipment can be obtained a day before the official date of the opening.Can be return up until one day after.
In special case as PsyFi festival , the equipment can be obtained since the day the camping is open.