Terms and Conditions
Utopia Camping Solutions (“Utopia Camping” or “we”) provides you (a
user of the our Internet site and/or client is referred to hereinafter as
“you”) everything you need for camping at festivals. We provide delivery
services of camping equipment to many of the largest festivals in Europe.
On our online shop (available at http://localhost/utopnow/en/ and
referred to hereinafter as the “Website”) you can rent or buy lots of
equipment you might need.
These Terms and Conditions (“T&C”) apply to your use of the Website
and to rental or sale of equipment and related services we provide.
1. The Service
You may order equipment and services at the latest five (5) days prior to
the first day of the scheduled Rental Period (as defined below).
After placing an order and receiving confirmation per email, we will meet
you on site for you to pick up and return the equipment you have ordered.
If you need any special arrangement regarding delivery or otherwise,
please email us your request to alon@utopia-camping.com and we will
make best efforts to meet your requirements.
We will provide you the equipment in a clean and working condition. It is
always a good idea to check the equipment as you pick it up and to tell us
if there is anything missing. Upon handing over the equipment to you, we
will ask you to sign a confirmation regarding complete and satisfactory
delivery.
We will keep the equipment for you up to 24 hours after the time of
delivery as stated in the order. In case you still do not pick up, we reserve
the right to release the items you ordered, unless you have notified us at
least 24 hours before the scheduled delivery time and upon our
confirmation in writing regarding agreed place and time of delivery.
We expect you to return the equipment at a time and place specified in
the order or in follow-up communications (usually it is the same meeting
point where you picked it up) and in the same condition as received, less
normal wear-and- tear. The return must be made personally by you as the
person whose name is indicates in the order documentation, unless
otherwise agreed between the parties and upon approval by Utopia
Camping in writing.
Rental prices are calculated according to the number of nights of the
festival/event (“Rental Period”) and the value of the rented equipment.
Rental prices may vary between festivals/events while taking into account
travel distance, staffing needs and other cost factors.
The scope of services and prices is determined according to the details
provided over the Website and subject to special terms and discounts at
the discretion of Utopia Camping for an individual order and as confirmed
by us writing.
2. Handling the Rental Equipment
All rental equipment remains the property of Utopia Camping. You are
responsible for handling and using the equipment correctly and according
to use instructions we provide.
Smoking is strictly prohibited in all tents, as well as generating any open
flame at a range of less than 3 meter from tents or other flammable
items.
Any adjustments to the rental property beyond the use instructions and
manufactured design are prohibited. Any costs related to restoring
equipment to its original condition shall be borne by you.
You will be held liable for damages caused by improper use, fire, severe
dirt, and negligence, failure to secure equipment against theft and loss
and any other damage beyond normal wear-and- tear. However, we will
not hold you liable for damages caused by an Act of God, such as severe
weather conditions.
You should inspect the equipment upon delivery for making sure it is
complete and in good condition. Failure to inspect shall be deemed as
your confirmation of a proper and complete delivery of all items included
in your order. We do not accept complains regarding the condition of the
equipment subsequent to delivery and the first opportunity to inspect.
3. Payment
Our online shop allows you to make payment via PayPal, credit card (via
PayPal) or bank transfer. The basic rental price of each item is displayed
on the Website next to the item’s description and an illustration photo.
The person who places the order (you) may mention other persons while
filling out the order form, but you remain solely responsible for complying
with the terms of the order and these T&Cs (together, the “Agreement”).
In order for us to be able to perform the services, payment via bank
transfer must be received at our bank account no later than fourteen (14)
calendar days after placing the order, and no less than five (5) business
days prior to the first day of the Rental Period.
Payment for Utopia-Camping rentals does not cover any entrance fees,
camping fees or parking fees as required by the festival/event
management. You are responsible for arranging your access to the site
and for paying all related fees to third parties separately.
4. Deposit
We will ask you to leave with us a deposit that we calculate based on the
total order amount. You may pay the deposit over the Website or in cash
on site, and we will return the deposit amount to you in the same way it
was paid. Deposit amounts are calculated according to the following
schedule:
Order (total in €) |
O≤25 | 26<O≤50 | 51<O≤100 | 101<O≤180 | 181<O≤280 | 281<O |
---|---|---|---|---|---|---|
Deposit (in €) |
15 | 40 | 80 | 120 | 180 | 250 |
We will return the full deposit amount to you at the end of the Rental
Period, provided, however, that you return all items timely and in proper
condition. If paid by you per credit card, bank transfer or PayPal, we will
transfer that deposit back to your account within fourteen (14) business
days after the end of the Rental Period. In case you paid the deposit in
cash, it will be returned to you on site as you bring back the equipment
after checking its condition.
In case of damage to the equipment you return or loss of equipment, we
will deduct the applicable amount from the deposit according to the type
of damage and the value of the damaged item/s. Deduction may range
between 30% to 100% of the value of the damaged/lost item or the
deposit amount, whichever is greater. If the deposit amount does not
cover the damage to our property, we reserve the right to claim the
difference from you.
In case of deduction, we will notify you per email and on site (if feasible)
while providing you with the details and the calculation of deduction. In
case you do not dispute the deduction in writing within seven (7) days of
notice, this will be considered as your consent to the deduction as
calculated by us without reservations.
5. Cancelations and Refunds Policy
You may cancel your order at any time prior to the beginning of the Rental
Period, whereupon we will apply our refund schedule, as follows:
‘
Cancellation received (in days prior to scheduled delivery) |
C≥14 | 14>C≥7 | 7>C≥3 | C>3 |
---|---|---|---|---|
Refund (in %) | 100 | 50 | 20 | 0 |
To cancel your order, you must notify us as early as possible, preferably
by email. The cancelation is considered as received upon Utopia Camping
sending you a written confirmation per email stating the acceptance of
cancellation and the applicable cancellation date (date in which we receive
your notification).
Any bank charges, transfer fees or currency conversion costs will be borne
by you in case of cancellation. We will deduct such fees from the refunded
amount.
We generally do not refund for cancellation due to cancellation of the
event/festival by its organizers, inasmuch as notification of cancellation is
not received and confirmed by us fourteen (14) days or earlier before the
first day of the Rental Period. However, Utopia Camping may, at it sole
discretion, partly refund you in case of event cancellation received later at
a rate of up to 50% of the payment already extended by you.
We reserve the right to cancel the order for any reason and for no reason
within a fourteen (14) calendar days’ notice per email from first day of the
Rental Period. In such case, we will refund you with all payments made by
you in full.
6. Disclaimer
Utopia Camping hereby disclaims any and all explicit and implicit warranty
and representation with respect to the equipment and the service to the
maximum degree permissible under the applicable law. We specifically
disclaim any and all liability related to your use of the equipment.
All the images on the Website are for propose of illustration only. We do
not guarantee that the supplied equipment will be the same or identical in
all respects to the items depicted on the Website.
7. Limitation of Liability
Utopia Camping assumes no liability for direct and indirect damages to
you as a result of using the equipment to the maximum degree allowed
under the applicable law, with the exception of an intentional misconduct
and gross negligence, as well as personal injury or death.
Utopia Camping shall not be held liable for any loss or damage to personal
property stored by you or any other person within/on the rental
equipment. This includes items inside tents, on tables, in campsite areas
or in the Utopia Camping shop location.
Utopia Camping is not liable for any direct or indirect damages in cases of
events not within its knowledge and/or control, including actions by third
parties and force majeure such as weather conditions, natural disasters,
political instability, wars or terror attacks.
8. Terms of Use for the Website
By using our Website, you hereby agree to the terms of use specified in
this section.
We reserve the right to make changes to the content of the Website at
any time in accordance with changing conditions and needs, including
periodical update, news and reports.
The content published on the Website, specifically texts and images, is
subject to copyright laws and ancillary rights. You may not use the
content subject to copyright without securing the prior written consent of
Utopia Camping, unless such use is privileged under the applicable law.
This use restriction applies in particular to reproduction, adaptation,
translation, storage and processing of contents in any media and by using
any technology.
The Website may link to other websites operated by third parties. We are
not responsible or liable in any way for contents displayed on third party’s
websites.
9. Miscellaneous
These T&Cs and the content of the order constitute the entire Agreement
between the you and Utopia Camping. Any additional or conflicting terms
are not part of the Agreement and are not binding unless done in a
written document that is signed by the parties.
We reserve the right to amend or modify these T&Cs at any time and in
accordance with the applicable law. The modified terms will be posted on
the Website and become effective as of the time of publication. In case
you do not dispute the amended or modified terms within fourteen (14)
days of publication, you are deemed to have accepted the modified terms.
We hope you will enjoy our equipment and services and hope to see you
soon at the next festival!
Utopia Camping Solutions
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