FAQ

Go to the page Rent for festivals, choose the festival, then choose your gear after payment just relax. We’ll take care of the rest.
If it’s for a private adventure
For more info

The best place is our Utopia camping shop, which is usually located at the festival venue.
When you order a pre-setup tent, it’s usually at a designated location that has direction signs. So just ask around and follow the signs.
In some cases, the venue is closed for visitors before the official opening. So, if you come before the start, make sure we know about it.
You can reach us by phone or WhatsApp at +4917684252650, and/or ask one of the festival teams members.
*The number may change from event to event, so it’s good to ask us before!

Please note that the rental period is for the official opening days of the festival, so you can get and use the equipment only during these days.
At the festival, we operate from 09:00 to 01:00, which are also the opening hours of our camping shop.
If you need your equipment at other times of the day, let us know!
At Pre pitch tents there is reception 24/7

Don’t worry, we will be there for sure. You just need to ask around, staff and production members where is Utopia Camping shop/Special camping.
Our number is +4917684252650.
*The number may change from event to event, so it’s good to ask us before!

When you receive the equipment, it’s super important that you tell us if you find anything.
It could be just that the zipper does not work, or it could be the whole equipment.
When you keep us in the loop, we can make sure to fix the equipment for the next friend.

Well, PLEASE be honest with us and tell us if anything is not working or broken and needs to be fixed AND if it’s wet.
This will help us provide a nice camping experience for the next person.
In some cases we charge a fee from the deposit, for more info look at our T&C

Why do we charge?
Not everyone takes care of our equipment as you do, and we want to keep renting it to others. So it’s a precaution. Thank you for understanding.
Deposits are taken on all rentals. We ask for it to protect us from some cases of missing items or broking equipment.
The deposit is calculated as a percentage of your gross order only. Other fees are not correlated.
To make it simple we take 30% of the total rent amount.

After the return of the rented equipment and confirmation of its good condition, will be refunded to you in the same payment method you paid, within 14 working days. Under our T&C.

The extent of damage is determined by Utopia-Camping and/or our designated representative in the festival: Indicative fees are listed below however these are subject to the decision of our staff.
Penalties of deposit

  1. Missing item: Total deposit amount is kept. If the deposit is higher than the rental fee, the amount of the rental fee will be deducted from the deposit.
  2. Broken item: repairable = 10-20 Euro, irreparable = rental fee
  3. Return of an unpacked tent 10 Euro

NOTE:
Please tell us if the tent is wet or moist when you packed it , we will not charge anything but we must ventilate it before using for another customer.

PLEASE be honest with us and tell us if anything is not working or broken and needs to be fixed AND if it’s wet.
This will help us provide a nice camping experience for the next person.
In some cases we charge a fee from the deposit

Deposits are taken on all rentals. We ask for it to protect us from some cases of missing items or broking equipment.  See terms and conditions for more information.
Deposit levels as below:
To make it simple we take 30% of the total amount.

After the return of the rented equipment and confirmation of its good condition, deposit paid online, will be returned to the lessee within 14 working days.
If the deposit is to be returned to a different person or account please say it be4.

It would be great if you cleaned it, even if the person before you didn’t.
If the equipment comes in a package, please pack it the same way. If it was a pre-setup, then again, please remove the trash and come say hello before you leave:)
PLEASE be honest with us and tell us if anything is not working or broken and needs to be fixed. This will help us provide a nice camping experience for the next person

The equipment is ready for you on the official days of the festival. Please note that the rental period is for the official opening days of the festival, so you can get and use the equipment only during these days.
If you plan to arrive or leave on different days, make sure we know about it so we can meet.

Camping equipment and accessories, tents for up to four people, camping chairs, mattresses, towels, blankets, camping stoves, batteries, flashlights, fire starters, padlocks, and more. Hygiene products such as toothbrushes, women’s menstruation items, shampoo and other things you need, smoking accessories, salvaged clothing, and other personal belongings we have collected at other festivals.

Remember we are using equipment that was gathered at other festivals. We refurbish clean it and reuse it as long as it works 🙂
This means that you might see signs of use and tear, and points where we have fixed and patched. Not everything will be perfect, but it will still serve you well 😊
The tents are two-layered to keep water away. Most tents are simple igloo two-poles tents, some have three. When we gather equipment, we try to choose it simple.

The range of sleeping bags and mattresses is huge, different sizes, shapes, and colors, all functional and ready to use.
When it comes to mattresses, we keep a minimum of 1 cm in height. We avoid air mattresses since they are not sustainable.

We use the tents from event to event. We do our best to go over each one and make sure it’s clean. However, we might miss a few, and if the previous user did not clean it you might find it. We expect and ask all users to return the tents clean so that whoever comes next can enjoy them. That goes for you too.
Having said that, you can rest assured that all sleeping bags, pillow covers, towels, and blankets, have been professionally washed after every use.
Remember we are using equipment that was gathered at other festivals. We refurbish clean it and reuse it as long as it works you might find signs of use.

DIY service
After booking, just pick it up at our Utopia camping shop at the festival venue. You will then have the flexibility to choose your camping spot and neighbors, set up and dismantle the equipment that is on you, and return it when you’re leaving the festival.

Pre set-up
Do you want to have your tent already set up in a great location, ready for you when you arrive?
We take care of everything, including setup and dismantling the tent, so you can focus on having fun at the festival.

Most of the time, the opening hours are 09:00-01:00. However, if the vibe is good and there is a need, we may stay open longer.

We know you need space, not only for you. Your luggage needs space too. That’s why we automatically give one size up, meaning if you are one person, you get a two-person tent, if you are two, then three. For four people we use what we have. It can be a big tent where you can stand in a small area, or place things, or two two-person tents. It’s something we can’t control. We have a limited number of these types of tents, personal tents.
The tents we have are for 1,2,3,4 people

  • 1 person – 120 x 200
  • 2 persons – 190 x 210
  • 3 persons – 240 x 240
  • 4 persons. Can be anything from one big tent to two two-person tents. It depends on what we have in stock.

Remember we rent equipment that we found at other festivals.

We would be happy to meet, learn, and work with like-minded people. Go to the Join the Tribe page to get started

The rental payments are generally non-refundable. However, we understand that life happens so if you need to cancel your order please get in touch with us and we will do our best to help
Cancellations

more than 14 days (2 weeks) before the beginning of the rental period will be refunded 100%, except for any bank transfer, currency exchange, or other associated fees.
more than 7 days but less than 14 days will be charged 50% of the rental fee.
Unfortunately with less than one week notice we cannot refund payments unless there are extenuating circumstances.

You may cancel your booking at any time prior to the start of the event. In order to cancel your booking please notify us by email, phone, or through our website contact form. Please do not consider your booking canceled until you have received written confirmation from Utopia-Camping.

The equipment is available from the officle opening day of the festival until the official last day of the festival.
If you need the equipment on other days please write to us with your booking. Make sure to get confirmation from us!