FAQ

We are located with our Camping Shop at the festival market area, sometimes we are located in the camping ground. This information can be provided by a festival representative.
During the festival, we are available at the phone number listed at contact us

Deposits are taken on all rentals. We ask for it to protect us from some cases of missing items or broking equipment.  See terms and conditions for more information.
Deposit levels as below:
To make it simple we take 30% of the total amount.

After the return of the rented equipment and confirmation of its good condition, deposit paid online, will be returned to the lessee within 14 working days.
If the deposit is to be returned to a different person or account please say it be4.

The equipment must be returned in the same condition you received it, packed or folded as appropriate.
The equipment should be returned to the location where it was picked up, unless otherwise agreed in advance.

Please let us know if the tent or any other gear is wet, we do not charge anything for this it is just so we can dry it out and clean it properly for the next customer.

The extent of damage is determined by Utopia-Camping and/or our designated representative in the festival: Indicative fees are listed below however these are subject to the decision of our staff.
Penalties of deposit

  1. Missing item: Total deposit amount is kept. If the deposit is higher than the rental fee, the amount of the rental fee will be deducted from the deposit.
  2. Broken item: repairable = 10 Euro, irreparable = rental fee
  3. Missing bag for sleeping bag or tent: 10 Euro
  4. A broken zipper in tents or sleeping bags: repairable = 10 Euro, irreparable = 40 – 60 Euro
  5. Non-packed tent/ sleeping bag: 5 Euro

NOTE:
Please tell us if the tent is wet or moist when you packed it , we will not charge anything but we must ventilate it before using for another customer.

The rental payments are generally non-refundable. However, we understand that life happens so if you need to cancel your order please get in touch with us and we will do our best to help
Cancellations

more than 14 days (2 weeks) before the beginning of the rental period will be refunded 100%, except for any bank transfer, currency exchange, or other associated fees.
more than 7 days but less than 14 days will be charged 50% of the rental fee.
Unfortunately with less than one week notice we cannot refund payments unless there are extenuating circumstances.

You may cancel your booking at any time prior to the start of the event. In order to cancel your booking please notify us by email, phone, or through our website contact form. Please do not consider your booking canceled until you have received written confirmation from Utopia-Camping.

The equipment is available from the officle opening day of the festival until the official last day of the festival.
If you need the equipment on other days please write to us with your booking. Make sure to get confirmation from us!