Utopia Camping – Terms and Conditions

Thank you for visiting Utopia Camping Solutions. We provide delivery services of camping equipment to many of the largest festivals in Europe. On our online shop (available at utopia-camping.com and referred to here and in after as the “Website”) where we offer camping equipment for rent and sale.

Your acceptance and compliance are subject to the below mentioned terms and conditions thus we advise you to carefully read each and every clause and information provided on this page. By subscribing, acquiring or using any of the information or services hereby you agree to the terms and conditions explicitly stated in this document. You are free to express consent by your own free will and thereby your acceptance to any of the services is your own responsibility.

These Terms and Conditions (“T&C”) apply to your use of the Website and to rental or sale of equipment and related services we provide. If you do not agree to any of the information, clauses or terms stated herein you are requested to not use any of our services.

Please note that terms used as, “you” refers to the user, member or reader of the website whereas terms used as, “we”, “our”, and “us” refers to Utopia Camping Solutions and its affiliated partners.
Please note that the terms and conditions are written in compliance with the new EU General Data Protection Regulation.

Services offered

This section highlights the services we provide and the orders you put in through our website. You may order equipment and services at least (5) days prior to the first day of the scheduled Rental Period (as defined below). After placing an order and receiving confirmation per email, our team will meet you on-site for you to pick up and return the equipment you have ordered from our website.

We do offer special equipment arrangements, thus if you need any special arrangements regarding delivery or otherwise, please email us your request to info@utopia-camping.com and we will make best efforts to meet your requirements.

Our equipment is stable, reliable and is perfect for all weathers.  It is always a good idea to check the equipment as you pick it up and to tell us if there is anything missing so that we can solve your concerns at that time.

We will keep the equipment for you up to 24 hours after the time of delivery as stated in the order. In case you still do not pick up the ordered equipment, we reserve the rights to release the items you ordered unless you have notified us at in that period of time, and upon our confirmation.

Use of this site

We have drafted our Terms and Conditions in compliance with German rules and regulations along with the General Data Protection Regulation. To use this website or information, you must be at least 18 years old or must be accessing this website under the supervision of an adult (parent or guardian). You are requested to not use this website if you are under the age of 18.

Our website offers its users a non-revocable certified license to use its services and the information provided on this website. However, your license subjects to your acceptance, understanding, and agreement to the terms and conditions mentioned here for shopping/buying/purchasing of any of the services or products offered on this site.

Product Descriptions

The content provided on this website in relation to services or products is solely for the purpose of information and product description. All the content and information provided about a particular product is for the awareness of the consumers so that they can select the camping equipment as per their needs.

The visual representation of the products may slightly vary in actual presentation due to photography, lighting effect and editing of pictures. Furthermore, any opinions, feedback, and reviews expressed or available on this website are by individual users or members only, and may not necessarily reflect or indicate the opinions of the website.

User submissions

Everything that you share with us either through registration from or through comments, feedback, questions and emails (collectively all submissions) will automatically become the exclusive property of the website. It is important to note that all the information provided to us are used for official purposes only and to deliver the products ordered by you.

Also, we require you to provide us your valid information including name, email address, postal address and contact number for successful delivery of products and to avoid any inconvenience. We reserve the right to edit, modify and update your information on our website. Furthermore, you grant us the right to use your name and other details for delivery purposes. You must also agree that the name and contact information provided to us is accurate and not false or misleading in any way.

License and limited use

The user agrees and confirms not to modify, copy, reverse engineer, sell, share, distribute or disclose any of the information provided on this website. You can only reproduce and copy the information from this website after getting a written consent and permission from Utopia Camping Solutions. You will be held accountable for illegally copying or distributing any information without our expressed written consent. You are not permitted to copy any of the product pictures or trademarks from this website either.

Code of conduct and rules for users

As a user of this website, you have some ethical and professional codes of conduct and rules to follow in order to continue your use of this website.

  • You are advised to avoid using proxies on this website
  • You should not use any malware or hacking process to access the encrypted data on our website
  • You should only provide information that belongs to you
  • You are not authorized to copy or share any information/data from this website to any other
  • You are required to not violate any of the terms and conditions mentioned herein
  •  You are advised not to use any harsh, defaming or abusive language with our customer support.
  • You should not misuse the equipment or alter/damage it in any way
  • You should respect our customer support team and avoid to indulge into abusive behavior
  • We treat our customers with utmost respect and expect the same in return.

Return and refund

We expect you to return the equipment at a time and place specified in the order or in follow-up communications (usually it is the same meeting point where you picked it up) and in the same condition as received, with any damage to the equipment. You will be charged if any damage to the equipment was found, please know that you will be asked to pay the damage cost.

The return must be made personally by you as the person whose name is indicated in the order documentation unless otherwise agreed between the parties and upon approval by Utopia Camping in writing. Rental prices are calculated according to the number of nights of the festival/event (“Rental Period”) and the value of the rented equipment.

Rental prices may vary between festivals/events while considering travel distance, staffing needs, and other cost factors. The scope of services and prices is determined according to the details provided over the Website and subject to special terms and discounts at the discretion of Utopia Camping for an individual order and as confirmed by us writing.

You may cancel your order at any time prior to the beginning of the Rental Period, whereupon we will apply our refund schedule, as follows:
A full refund will be made if notified before 14 days of the festival date,

  • 50% will be refunded if notified between the period of 7-14 days,
  • 20% will be refunded if notified between the period of 3-7 days and
  • No refund will be made if notified <3 days before the festival date

To cancel your order, you must notify us as early as possible, preferably by email. The cancellation is considered as received upon Utopia Camping Solutions sending you a written confirmation per email stating the acceptance of cancellation and the applicable cancellation date (date in which we receive your notification).

Any bank charges, transfer fees or currency conversion costs will be borne by you in case of cancellation. We will deduct such fees from the refunded amount. Utopia Camping Solutions generally do not refund for cancellation due to a cancellation of the event/festival by its organizers, inasmuch as notification of cancellation is not received and confirmed by us fourteen (14) days or earlier before the first day of the Rental Period.

However, Utopia Camping may, at its sole discretion, partly refund you in case of event cancellation received later at a rate of up to 50% of the payment already extended by you. We reserve the right to cancel the order for any reason and for no reason within a fourteen (14) calendar days’ notice per email from the first day of the Rental Period. In such a case, we will refund you with all payments made by you in full.


We will ask you to leave with us a deposit that we calculate based on the total order amount. You pay the deposit online when placing an order. When renting equipment at the festival site then you can pay in cash ONLY. We will return the deposit amount to you in the same way it was paid. Please note, we take a deposit on each booking made online or on-site (at an office), we charge 30% of the total amount.

We will return the full deposit amount to you at the end of the Rental Period, provided, however, that you return all items timely and in proper condition. If paid by you per credit card (via PayPal), bitcoin transfer or PayPal, we will transfer that deposit back to your account within fourteen (14) business days after the end of the Rental Period.

In case of damage to the equipment you return or loss of equipment, we will deduct the applicable amount from the deposit according to the type of damage and the value of the damaged item/s. A deduction may range between 30% to 100% of the value of the damaged/lost item or the deposit amount, whichever is greater.

If the deposit amount does not cover the damage to our property, we reserve the right to claim the difference from you. In case of deduction, we will notify you per email and on-site (if feasible) while providing you with the details and the calculation of deduction. In case you do not dispute the deduction in writing within seven (7) days of notice, this will be considered as your consent to the deduction as calculated by us without reservations.

Trademarks and copyrights

We hold intellectual property rights against all the information and content available on this website under German laws and regulations along with international conventions.  Furthermore, trademarks, logos and brand names of products are the sole property of the associated brands and users do not hold the right to use any of the trademarks from this website without our explicit written consent. The intellectual copyrights of this website including but not limited to graphics, picture, logos, content, trademarks, and source codes. All rights are reserved under our registered company name Utopia Camping Solutions.

Liability for Contents

We have prepared the contents of our website with the greatest of care. However, we can accept no liability for the accuracy, completeness, and up-to-date nature of the contents. We are not obliged to monitor any outside information transmitted or stored, or to research any circumstances which indicate that an unlawful act has taken place.

Any obligations to remove or block the use of information according to generally-accepted legislation shall remain unaffected by this. Any liability in this respect, however, only applies from the point in time when the awareness of a concrete violation has become possible. If we find that there have been infringements, then we will remove the offending contents immediately.

Links to third-party websites

This website may contain some third-party links within its content. However, we will not take any responsibility for the information or content provided on any of the third-party websites and you will take the sole responsibility of using their services. Utopia Camping Solutions will not be held accountable for any fraud or misuse that may occur to you upon using third-party links or websites.

Furthermore, we do not sell or disclose the personal data of our users/consumers with any third-party.

Limitation of liability

Utopia Camping Solutions assumes no liability for direct and indirect damages to you as a result of using the equipment to the maximum degree allowed under the applicable law, with the exception of intentional misconduct and gross negligence, as well as personal injury or death. Utopia Camping Solutions shall not be held liable for any loss or damage to personal property stored by you or any other person within/on the rental equipment. This includes items inside tents, on tables, in campsite areas or in the Utopia Camping shop location.

Utopia Camping Solutions is not liable for any direct or indirect damages in cases of events not within its knowledge and/or control, including actions by third parties and force majeure such as weather conditions, natural disasters, political instability, wars or terror attacks.


You agree to indemnify, defend and hold harmless Utopia Camping Solutions and its affiliates and each of their independent contractors, from any and all claims, actions, demands, liabilities, proceedings, judgments, fines, damages, costs, and expenses that may arise out of non-compliance to terms and conditions, obligation or any agreement made.


The Utopia Camping Solutions and all other features on the Service are provided to you “as is” and “as available” without warranty of any kind with respect to the Utopia Camping Solutions and/or content, either express or implied, including but not limited to, fitness for a particular purpose, title, or non- infringement.

Should applicable law not permit the foregoing exclusion of express or implied warranties, then Utopia Camping Solutions hereby grants the minimum express or implied warranty required by such applicable law. No advice or information, whether oral or written, obtained by you from Utopia Camping Solutions, its employees, agents, suppliers, or any other persons will create any warranty, representation or guarantee not expressly stated in this section.

Additionally, Utopia Camping Solutions does not make any warranties that the service will be uninterrupted, secure or error-free or that your use of the service will meet your expectations, or that the Utopia Camping Solutions, its content, or any portion thereof, is correct, accurate, or reliable. Utopia Camping Solutions reserves the right to change any part of the Utopia Camping Solutions mobile app at any time without notice.

Updates in terms and conditions

We reserve the right to update, modify or change our Terms and Conditions at any time without any prior notice. We recommend you to visit our Terms and Conditions page periodically to stay up-to-date with the changes made if any.

Contact us

To ask any questions or submit any comments about these terms and conditions, please contact us at: info@utopia-camping.com